Project management insight by IIM-K Student

The risk management cycle       Every project is subject to constant change in its business and wider environment. The risk environment is constantly changing too. The project’s priorities and relative importance of risks will shift and change. Assumptions about risk have to be regularly revisited and reconsidered, for example at each end stage assessment. The figure to the right and below show the main steps through the risk management cycle. Identify the risks Assess Evaluate the risks Identify suitable responses to risk and select Plan and resource Implement, monitor and report The risk management Examples       Probability Assessment : High - quite probable Medium - more likely than not Low - possible but not likely Severity Assessment : Assess High, Med, Low based on the seriousness of consequences; amount of flexibility in dealing with problems; costs to reso...

Key performance indicators (KPIs) are high-level snapshots of an organization or a business process based on specific predefined measures. KPIs are typically captured and conveyed in a combination of reports, spreadsheets, or charts. In developing KPIs, a user or developer defines target performance levels and then decides the best way to represent variance from that target. If a Key Performance Indicator is going to be of value, there must be a way to accurately define and  measure it.  For example, “Generate More Repeat Customers” is useless as a KPI without some way to distinguish between new and repeat customers. “Provide excellent project management and business analysis ” won’t work as a KPI because there is no way to measure this. Defining KPIs is a standardized skill for business improvement (BI) analysts.  However, if you try to find KPIs to measure business analysis, you will find little written on the subject. This article is intended to provide ideas of ...

The CSAT or customer satisfaction plays pivotal role in the growth of a BPO. The CSAT accumulation is a process of gathering information through customer survey wherein a customer provides ratings to call center executive on the basis of the performance of the same professionals. With this customer satisfaction survey form, a BPO company can monitor, gauge and analyze the performance, communication skill, rate of conversion and problem solving or troubleshooting efficiency as well as the domain expertise of call center executives. At the same time, overall CSAT scores of calls help establish the popularity and leadership of the company in the industry. Now, here is the truth. The procedure and practice of conducting customer satisfaction surveys of many BPO companies are flawed that they fail in scoring well in CSAT surveys even though they deliver satisfactory service or products. Here are five ground rules to capture good customer feedback through surveys and score high CSAT: 1...

The html title tag of a web page's html header is the single most important "on page" element when it comes to search engine optimization. That being said, is the best use of this valuable real estate served by including your business name in the title? Chances are the answer is a resounding "no!" The title tag is an html tag which occurs in the header of a web page's code. The first thing I look at when I get a call from a prospective client is their title tag. More often than not, this tag is being used improperly, to the extreme detriment of the client. Recently SEOMOZ.org released its rankings of the ten most important factors in search engine rankings. The title tag came in at number 1, and this is no surprise to any SEO that has been around for awhile. Google especially pays a lot of attention to title tag content, and uses title tag information heavily to ascertain the relevant keyphrases for which to rank a site. The opinion of search engine ex...

Because today i don't have much work so i have gone through with SEO realted stuffs and found it very interesting, so i am sharing all the important issues with you all. These tip will help you to rank your site in google and all other web directories. What is SEO : Definition from Wiki Pedia : Search engine optimization ( SEO ), a subset of search engine marketing , is the process of improving the volume and quality of traffic to a web site from search engines via "natural" ("organic" or "algorithmic") search results . SEO can also target specialized searches such as image search , local search , and industry-specific vertical search engines. SEO is marketing by understanding how search algorithms work and what human visitors might search for, to help match those visitors with sites offering what they are interested in finding. Some SEO efforts may involve optimizing a site's coding, presentation, and structure, without making very notice...